FAQ
Frequently Asked Questions
Key questions customers have before purchasing a Crypto Exchange Platform and Crypto Trading Platform
Yes, our platform can handle more users and transactions as your business gets bigger. It is designed to work smoothly, even with more traffic.
We use a system that is easy to update, improve, and add new features.
You will also get updates for a long time to keep it working well.
Before you buy, you can test the system to see if it’s fast, secure, and meets your needs.
The design, based on standard architecture, allows for system modernization, containerization of various components, and server upgrades to accommodate more users and traffic, as well as facilitating the development of various system components.
Our customers will receive updates of new project versions for an extended period.
Before making your purchase, you can fully test and evaluate our system’s performance, speed, and security to ensure it meets your needs and standards with confidence.
We believe the software should prove its performance, not just rely on promises.
You can fully test the system’s speed, performance, and security. We provide a demo where you can simulate the number of users you expect in the future. For example, if you think 100 users will use the system at the same time next year, you can test it with that load now. We also offer support from our security experts to help with safety tests.
To keep the software fast and reliable, we provide updates, performance improvements, and new features for up to a year. This ensures the software stays up to date and works well over time.
We use several strong security methods to stop hacking and protect the system.
Our security steps include:
High-Level Security Tests and Certification:
- We test our system carefully to find and fix weaknesses.
- We have ISO/IEC 27001 certification, an important international security standard.
Regular Security Tests:
- We check our system often to find problems early and fix them quickly to stop hacking.
Following International Standards:
- We use best practices like the OWASP guidelines to build a secure system.
Special Infrastructure Design:
- We have a custom design for entry and registration tokens, which adds extra protection.
Multi-Layered Security:
- Our database and vaults have multiple layers of security, making it harder for hackers to steal information.
- Even if there’s a breach, your data and funds are still safe.
Safe File Sharing and Storage:
- We use secure storage to stop hacking through file sharing.
IP Address Linking and OTP:
- We connect IP addresses to user accounts and use One-Time Passwords (OTP) for extra security.
In the event of a hack, the security of our site’s information and assets remains safe and intact due to several key factors. Firstly, all system assets and important information are completely hashed, making decryption impossible without the necessary access keys. Additionally, we have implemented robust backup systems, including Replica set, Mirror, and Section Time, to ensure the availability and integrity of data. Moreover, our innovative 5-layer vault architecture ensures that primary site information and assets are stored separately from the site itself, reducing the risk of intrusion and preserving data security. Therefore, in the event of a hack, the assets and primary site information are not inside the site nor the server.
We have carefully designed solutions to make the wallet faster and more secure. One of our key improvements is the Exclusive HD and Multi-Layer Hybrid Custodial Wallet Solution, made especially for organizations. It uses the latest global methods to protect digital currencies.
This wallet system has several layers, including both cold wallets (offline) and hot wallets (online). These layers are controlled by rules that let organizations set different access levels and manage how assets are stored and transferred. This multi-layered setup ensures strong security and good control over transactions.
To make transfers faster and cheaper, we use smart contracts. These automate transfers and reduce Gas Fees, making the process more efficient. The wallet also supports creating light or full node wallets and assigning unique public keys. This allows large organizations or crypto exchanges to handle many transactions across different networks with ease.
Our Alpha Wallet offers top-level security, with protection like that of banks. It is designed to keep your assets safe from any threats, giving users confidence that their digital assets are secure.
In short, we use a combination of multi-layered architecture, organizational controls, smart contracts, and strong security to make the wallet perform well and stay secure. It is ideal for large organizations and crypto exchanges that need a reliable solution for managing digital assets.
No programming language is better or worse than another. The best language depends on the type of website being built. For our Cryptocurrency exchange and trading platform, we chose JavaScript because it meets our needs for speed, real-time data, and ease of development.
Our platform handles many transactions at the same time and updates sections like the Orderbook and Trade History in real-time. To do this, the programming language must work well with sockets, which manage the large amount of data being transferred.
Another reason for choosing JavaScript is its popularity. There are many skilled developers who know JavaScript, making it easier to find experts and reduce development time. We use the MERN stack (JavaScript with a NoSQL database), which is flexible and allows us to quickly add features or make changes.
Big platforms like Binance, Kucoin, and PayPal also use the MERN stack, which gave us confidence in choosing this technology for our platform.
Click here to get full details on how we maintain system security.
Yes, our platform is flexible and can be customized to meet individual preferences. This flexibility depends on several important factors, such as the programming team’s skills, the programming language and database used, good code documentation, and the quality of the system’s design.
At Digi Alpha, our team includes highly skilled programmers with experience in building and improving financial platforms. We are also the first users of our own system, so we regularly add new features and make updates based on market changes.
Our clients know that the platform is always being improved and updated. Digi Alpha’s technical team has deep knowledge in areas like Fintech, trading, Blockchain, and more. They are ready to handle any customizations or development tasks to match your needs.
We have a skilled team of programmers with experience in building financial platforms at DigiAlpha. We also use our own system and regularly add new features based on market changes.
Our clients know that the platform is always being improved and updated. The DigiAlpha team has strong knowledge in areas like Fintech, trading, and Blockchain. They are ready to make any changes or additions you need.
We know that clients need to trust the administrators of the site. To keep things secure, we use our knowledge of financial systems to solve problems.
On our Crypto Exchange and Trading platform, we use some important methods to help. One of these is requiring more than one person to approve big financial transactions. This helps prevent one person from making all the decisions.
We also give site managers reports and logs in real-time. This helps them see any problems early and stop them before they happen. They have the tools to manage the site and keep things running smoothly.
we have utilized our knowledge in the design of our Crypto Exchange and Trading platform. We have implemented several industry best practices, with a particular focus on two key measures. The first is the implementation of multi-signature processes, which require the approval and oversight of multiple individuals for important financial transactions. The second measure provides site managers with real-time logs and analytical reports, allowing them to identify and prevent potential misconduct while also granting access to an array of management tools.
From our experience in the fintech sector, we know it’s important to have a clear plan for transferring projects, source codes, and servers to the employer. This way, the system can keep running smoothly, even if it becomes independent.
A key part of this process is giving the employer complete documentation, training them on how to use the system, and providing the tested source code. We decide on the best way to transfer the knowledge by meeting with the employer and assessing the technical skills of their team.
Because of the Non-Disclosure Agreements (NDA) with our clients, we cannot share their names or details about our live projects.
We always protect our clients’ privacy and security. However, we can provide live samples, demos, and case studies. You can access both the admin and user panels to test and evaluate them.
DigiAlpha is a well-known name in the fintech industry, and you can verify our work through the Blockchain Forum and the Computer Trade Union.
Pricing is usually based on the cost of the team’s work and their experience. One of the biggest costs for our company is Research & Development (R&D). Our clients know that the cost of the system includes not only the initial purchase price but also ongoing research, testing, maintenance, and other services.
It is important to plan, design, and develop carefully to keep the costs of integrating Cryptocurrency and Blockchain solutions or adding new features low. For this reason, we give our clients access to the results of our research and development for up to a year.
Along with our pricing packages, we also offer an initial consultation to discuss the specific changes needed for both the backend and frontend. This helps us understand our clients’ needs and create a solution that fits them.